Tech for the Local Church
Is Google Apps Church Management Software?
During the last MinistryVault.com podcast recording (coming soon to an itunes near you), we got into a discussion of the tech that pastors use everyday to be more efficient. We – ok, I – talked at length about All-In-One church management systems versus Google Applications. For those who missed it or want a brief, “ICanHazLinks2ShareW/MyChurchTreasurer” summary, here’s a quick recap of what is out there and how Google measures up.
CORE COMPETENCY
This post will, admittedly, be an oversimplification. But in my last job, I managed a contact database at a mega-church with over 60,000 people on the books. In short, I am qualified to make the following statements.
Church management breaks down into 2 categories:
1) communicating with people
2) managing the tithes and offerings
In my opinion, the latter should be done with the best software and resources out there – QuickBooks and professional accountants. Period.
I could go on, but my practical stance on this matter has left no one disappointed. It’s the smart, safe, cheap, as-painless-as-possible road for the small church (the big church, the growing church, the start-up church – any church with a connection to the internet on a desktop, laptop, or phone).
To belabor the point, LARGE companies even use this same one-two financial punch.
Now for the former task: communicating with people. THAT is something that regular folk can get in on, and there are all sorts of tools that can help us do a good job.
Check out the chart below (Full Chart Here) that shows a matrix of Church Management Systems. This chart goes on for about 100 miles.
It’s completely overwhelming to study – let alone to choose from. Wouldn’t it be great if there were a simpler way to get the work done? Tarry a moment, friends, with the decision hymn held in readiness …
EENIE-MEANIE, MONEY-‘MO?
Let’s cut this list down a bit. First off, check out the Price ranges! Since I am an advocate of, for, by and to the local church and for spending toward the eternal mission more than the earthly mansion, let’s throw out all the fancy pants with their high dollar offerings, since we’re about to find out that money, for a change, is not the key to the ministry-communication kingdom. Check. That eliminates over half.
Next, let’s cast into outer darkness – on a 3.5-inch floppy disk, to boot – all the ones that are NOT online apps. Ouch. Is that weeping and the gnashing of profit-margin teeth we hear?
Now, we have a list of 5 companies. Of those 5 companies, Fellowship Technologies is far and away the biggest. And what they lack in easy to understand pricing structures, they make up for with mind-blowing complexity and sheer size of instructional manuals. Did I mention this company has options for ALL the pricing options? Right on up to over $2000 a month.
Yeah, TWO THOUSAND. Dollars. A month. And next month. And …
“DON’T BE EVIL” -Google
Enter: Google Apps. The irony here is that the largest, richest, most powerful company ever to be on this planet is helping the local church. I don’t think it KNOWS it’s helping the church, but Google is clearly committed to offering premium services to the non-profit and educational market. Just the top-tier colleges? Nay! Whole states are running their communication models through Google Apps – from email and calendaring to online documents and secure storage.
I could go on and on about what it does, but I think it is enough to say that it does email and contact management EXTREMELY well. No Church Management System (ChMS) can hold a candle to Google and its increasingly seamless and interactive communications empire. These apps are ideal for posting docs and calendars to websites, accessing and updating information on the go, quickly finding a person on your phone … Google even gives directions to addresses with one click within the contacts application. The bugs? All worked out for us by others in the great cloud of early-adopters who have gone before us on the beta-testing trail. The stuff just plain works. The price? For anyone who already has a connection to the internet and a browser: FREE. Who can compete with that?
CELL PHONES ARE THE NEW COMPUTER
Whosoever will may come to the trailing edge … the long tail of technology has finally begun to trickle down to churches. FaceBook is widely used now by many, MANY churches. From a “what should we get today to help us in the future” perspective, desktops are completely dead. Laptops are still being used, but the march to smaller, more portable gear is already off and running. The netbook has largely come and gone. Now, the iPad and iPhone are what appeal to many pastors I know. The APP-nation is marching, and the prevailing attitude is – if their ain’t “an app for that,” why bother? Many ChMS vendors are scrambling to remain relevant when the pastor just wants his info on his phone. Why does any of this matter? Because Google Applications work great on an iPhone, or an Android phone – yesterday and today and, until the last trumpet sounds, tomorrow(s). iPad? No problem.
“CAUGHT UP TOGETHER” IN THE CLOUD
The bottom line is that Google Apps can enable your church staff and congregation (and visitors and neighbors next door and around the world) to interact and communicate – ‘community-cate’ – in real time for real effect in fellowship, worship and outreach – e-mail unlimited groups, collaborate, calendar, write, plot, draw, chat, IM, video chat, poll, newsletter, fill out forms online, sign up, respond, discuss and publish – are already here.
They are not as free (or as essentially precious) as saving grace, but they are given freely, as gifts … from billionaires.
The simple truth of the Gospel can get bogged down in the complexity of ministry in today’s world. With Google Apps, the simple truth meets a simple solution for Church Management Software. Amen!
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about 1 year ago
Being a fellow Google fanboy (and Apple for that matter), I'd love to agree 100% with you. As far as QuickBooks goes I do, but not with Google as a Church Management Solution. The main reason is that I don't think you can really do a full contact management with Google Contacts as you can with even the most basic ChMS. An individual pastor can, yes, but rolling that out to a church-wide scale doesn't seem doable.
Another area that Google will probably never enter into is kids check-in. This is a key component of what we use every week and we'd be hard-pressed to eliminate it from our ministry.
That said, it may be in the best interest of many churches to try something like this. It could dramatically cut costs for technology which would free up resources for other needs.
about 1 year ago
I have several church clients that are doing it. In fact, my home church has well over 1000 people in the database and we use it. We even converted all the addresses to geolocation and can view the entire membership plotted in Google earth – it helped us get a feel for where everyone was and what small group would be a good fit.
One nice thing is that volunteers can have a church email address and work on their communication from home – or wherever. Its working rather well. So many people have a Gmail account, many are already familiar with the interface and get up to speed quickly.
What COULDN'T you do with Googel Apps – you mentioned "rolling it out to a church-wide scale doesn't seem doable" – can you elaborate?
about 1 year ago
By "database" are you referring to using a Google Spreadsheet to store info?
If so, how does one store relationship info? E.g. – Bob is married to Mary and the father of Sam?
Further, how does one control privacy issues? For example, if Bob doesn't want his birth year displayed to all users or if Mary doesn't want everybody to know her home address?
about 1 year ago
Actually, I am talking about Google Contacts. It is a full fledged contact database with fields for spouse and family members, multiple numbers, addresses, notes, dates, and even custom fields. Two approaches to families: 1)put everyone in the database and group them in groups based on age or ministry (what we do), or 2)put head of Households in there only so you only have one email for each home and load up their family fields with the relations…. I guess you could do both, but there is a bit of double entry. You are reminding me I should do a dedicated article as to how we utilize this for our church communication.
about 1 year ago
Regarding the pros and cons of Fellowship and Google….Google by far is more simplified and easier to find one's way around and as a small non-profit, our staff utilizes the 'cloud' documents with case management tools, timesheets, etc. However, we struggle with communicating via enews and only being able to send eblasts to a list of 500 (meaning multiple sends)when we have nearly 3,000 in a database. That doesn't sound too daunting, but it would benefit Google to create a system that can handle greater numbers. Thanks for the info Brook (and using FB to broadcast it).
about 1 year ago
I REALLY recommend all your mass mail go out on a proper email service… like Mail Chimp. I agree with Google not making it easy to send thousands and thousands of email. By law, you have to allow people to unsubscribe, and Google doesn't do that. Your point is taken though! Here is a comparison of what you get in the different versions of Google Apps: http://www.google.com/support/a/bin/answer.py?hl=…
about 1 year ago
I JUST switched to Google Apps this past week, so it is new. I actually LOVE it. The email is 20 billion times faster and it does work well on my iPhone. The cals do not work well, but I downloaded an app that solves that. We are a smaller church (3 full time and 1 part time staff). Any suggestions on apps to add, uses, etc? I would greatly appreciate it.
about 1 year ago
For the iPhone, you MUST use Google sync…. it brings killer over-the-air synchronization with calendars, contacts and mail. No wires needed.
http://ministryvault.com/apps/google-sync-iphone-mobile-bliss/
You can also bookmark the Google Tasks app and place an icon on the home screen for quick access.
http://gmailblog.blogspot.com/2009/02/tasks-paper-vs-iphone.html
I will do a write up on some killer iPhone apps soon.
about 1 year ago
Upfront disclosure, I work for Fellowship Technologies, the providers of Fellowship One church management software. I apologize in advance for the long comment.
I'm not posting a reply to sway your opinion away from Google Apps. I’m very supportive of Google Apps as a replacement for Microsoft Office but, respectfully, I do not think it’s an adequate replacement for even a basic ChMS. I simply want to add some dialogue as to what I feel are some critical advantages of church management software (ChMS) over any generic CRM system such as Google Apps or even a fee-based system like HighRise.
Before I enter into the feature fray let me briefly address Fellowship One pricing. Yes, like others in the ChMS world we charge a monthly fee for our services – that includes our full feature set, security, software upgrades, support and best practices. We believe our prices accurately reflect the value we offer. Keep in mind that 94% of the churches in the U.S. have less than 500 adults and children in attendance. We’ve recently simplified our editions (our website still needs to be updated) to just 3 editions – Core, Select, and Premier and are priced by the average attendance. The prices for less than 500 in attendance range from just $20 per month to a few hundred dollars per month.
As to the differences between Google Apps and a ChMS. First, I'm not sure the comparison chart you're referring to is the best tool for evaluation. Many of the modern, web-based, ChMS systems do not fill well into the categories in that particular chart.
A full featured ChMS, such as Fellowship One, offers many advantages over a generic solution. I can’t speak for the other vendors but I can tell you that these are just a few things I believe are critical advantages. In actuality, I think the list is much longer, I just put together a quick list.
-We can provide a complete overview of the individuals and families of the church in a single view, this includes basic information you might store in Google Apps but many things it does not such as confidential notes, attendance and volunteer history, background checks , event registration history, and many, many other church specific details. We also automatically verify the addresses with the USPS
-Fellowship One has customizable processes and data entry forms built specifically for churches for visitor follow-up and assimilation
-We allow for robust queries of the data for segmentation, reporting and targeted messaging
-We now send over 10 million emails per month on behalf of our church clients, and yes, by law you must include an unsubscribe feature with a documented record of their opt-in status
-The integrated event management cannot be understated. The seamless integration allows you to know who is attending, who paid, who failed to show up, etc.
-Volunteer management is huge, scheduling who is set to show up for what event at what time in what role. Then tracking who actually did show. We also run automated background checks seamlessly within the application. In addition, we can store and match up volunteers to jobs based on their gifts / talents.
-The Multi-purpose Check-in system is a must for churches to track children and volunteers
-For a General Ledger I agree that QuickBooks should suffice but for Pledge and donation tracking of individual members / families, tax statements, etc. then you really need a ChMS
-Rapid entry of checks, check image capture and bank deposits
-Integrated online giving and kiosk giving
-Small Groups and community engagement is a really big one, too many things to outline here.
You can learn more about these and other advantage by attending a free webinar about Fellowship One at our website, http://www.FellowshipTech.com. However, if you disagree, that’s fine too. A ChMS such as Fellowship One may not be suitable for every church. I welcome other ChMS providers to weigh in as well. Regardless, we are praying for the success of all churches in fulfilling the Great Commission.
God bless,
Curtis Simmons
about 1 year ago
Hi, I’m Kim Conley and I work for By the Book Inc., makers of Roll Call church management software.
I do agree that two of the main functions of ChMS is to allow for the communication between a church and it’s congregation as well as tracking tithes and offerings. However, there is so much more that a ChMS can provide that Google Apps alone can not.
For example:
-tracking relationships between people in the congregation
-recording attendance for worship services or group events. Then finding folks who haven’t attended in a certain time frame.
-recognizing 1st, 2nd , 3rd, etc time visitors
-checking students into their class and providing security tags for the parents
-keeping up with background checks
-connecting folks with certain “giftings” with appropriate volunteer opportunities
I also agree that Quickbooks is a great accounting package. However, the end of the year statement generated by Quickbooks looks more like an invoice. A good ChMS package will give you lots of options for printing those statements. Quickbooks also falls short when it comes to tracking pledges. Again the ChMS will allow you to track those pledges and how folks are progressing against those pledges.
Regarding the issue of online vs software based systems, I believe software based systems still have their place.
-They give the church control over their data and when updates occur
-No recurring fees
-Data can still be accessed through the internet via remote desktop software like logmein.com, VPN or port forwarding options.
We also believe that software should not cost the church an arm and a leg. You have your ministry to fulfill. Most churches that use our software pay between $99 and $499 based on their size. Check out the benefits of Roll Call church software at http://www.bythebook.com.
about 1 year ago
Hello. I was wondering if you would be willing to write a blog post about my ChMS? If you are interested and willing, send me an email, and I will send you demo login details.
about 1 year ago
Glad to see the church is using technology to meet their internal needs but has anyone who has commented here ever read the Google EULA? It is problematic for individuals let alone church organizations.
Remember, whoever has your data own it.
about 1 year ago
Google provides the Educational / Professional version for non-profits. This is COMPLETELY different than the personal gmail account. They do not serve adds, scan your emails or access any of your data. Ever. It is completely safe. Period. I assume you are referring to the personal gmail EULA, which does state that they scan your email – not for content, but for indicators to serve ads against. They want to know what we are interested in and what ads we respond to. This is their only incentive – to turn our habits into dollars. This, personally, doesn't bother me at all, but I do understand why it bothers others. Thanks for your input!
-Brook Drumm
about 1 year ago
I'm implementing Google Apps/Mail Chimp solution for non-profits at a local church at the moment. (I'm a consultant who has been trying to analyze and strategies business technology implementation for about 25 years –I started off promoting the Mac Plus as a revolutionary solution for networking — I'm old.) I'm fully on board with Google Apps for Education/non-profits as a Church solution and have transitioned many non-profits and commercial orgs, small and medium over to the platform with resulting initial frustration and later enthusiasm from users. However, I'm looking for the killer chMS third party Google Apps add-in akin to ZOHO/Salesforce like integration. Current solutions moving in that direction might find dramatic adoption.
about 12 months ago
I am the accountant / business manager at my local church. We are looking for a suitable replacement to our current SaaS church management system and I have been asked to research Google Apps. Which of the apps successfully administers the member database? Is it possible to track attendance and to print directories from this app? The system we have been using does a great job with these features as well as tracking donations but it is too expensive. What have other church administrators found that works for them?
As for tracking donations … I have worked with QuickBooks for several years and find it to be a great accounting tool. However I am not convinced that it is a good tool for tracking donations. The donor giving statements are time consuming to create and are not clear for the donor to understand. Are there other churches that are using QuickBooks successfully as a donation tracking tool? If so, how are they specifically doing this?
about 11 months ago
Carole,
In short, a feature-for-feature comparison of a robu$t ChMS (Church Management System) to Google Apps for non-profit is apples to oranges. But I maintain that the 95% of features that encompass the day to day operations of a typical pastor/volunteer are easily handled by Google Apps. In fact the ease of use, accessible nature of apps in the cloud, documentation, third-party add-ons, security, etc, etc… all add up to make Google an easy winner… for free. FREE! All your email, contact list, calendar, online forms, and document needs are handled with Google Apps. Since Google Apps is all based around email, the staff will use the online suite daily – from work or home. Getting them to adopt a new ChMS will be difficult. Getting them to adopt Google Apps will be natural. Google Apps will also replace your intranet, if you have one. The staff can share secure calendars, documents and even share the contact list.
Google Contacts, found within the main email application, is the contact database. You can have unlimited groups, custom fields or tags that can be used a million ways, pictures, maps, multiple addresses, even list the family members. It is quite powerful, yet simple to use. Google focusses on speed and simplicity, not obscure power-features. As far as printing pictorial directories, there is no easy way. Printing mailing labels is easy though. and if you have a Mac, you can really get things done fast. Once you use a Mac for mailing labels, you kick yourself for not switching to a Mac sooner. (stepping off soapbox now….)
I need to get some professional accountants in on this discussion to speak of the pros/cons to quickbooks. The main benefit it that it is THE INDUSTRY STANDARD. Period. THousands of churches all over the world use Quickbooks for all their financial needs. The clever marketing of some of the big ChMS companies sway many to go with a PROPRIETARY, NON-STANDARD system, but I recommend the best. It has the best documentation and support of anything out there. And you will never have to migrate from another dying/changing proprietary system ever again.
BTW – I recommend you hire a local accounting firm to handle all finances. Keeping the tracking and distribution of finances with a professional "outsider" can save sooooooo much pain. There will still be opportunity for volunteers to work, but your mission-critical processes will be solid, safe and sound.
-Brook Drumm
about 5 months ago
This is old but pops up high on a google search for "ministry contact management" – so it might be worth editing it to reflect that Google now specifically restricts churches from using the non-profit, free version of apps. And it goes well beyond churches. Their terms listing restrictions now include: "Religious content or proselytizing on website as well as organizations that use religion or sexual orientation as factor in hiring or populations served " and "Places or institutions of worship (e.g., churches, ministries, temples, synagogues)" http://www.google.com/nonprofits/eligibility.html
about 5 months ago
ok, i just read the article…not all the posts under it…so forgive me if my answer is in the midst somewhere. But, here are my situations…I'm the admin assist at my church and i implemented Google into our church (at least the idea
and we've been using it in many ways (gmail, contacts, calendar, video, phone, docs, etc.). But, i have 2 situations, 1) i'm using an ancient CMS program that is "tailored" to suit church needs, such as Family info and details, Baptisms, Gifts/Talents, Household reports based on specific info i'm looking for, etc…..QUESTION: how can i tailor Google to reflect a CMS and all the details that a CMS program brings to the table? If not tailor Google…what CMS is out there that will sync with my Google data seamlessly?
Which brings me to my next situation..2) we have few staffers and we all use Google. QUESTION: How do i run Google at my station as the admin and get my Contacts shared out so that everyone is looking at the same info real time? I would also need to have the ability to give out privileges so that my notes and such doesn't need to be broadcasted to the other staffers, just pertinent info they need. Right now, i Export things and then Import them into their accounts, but it only adds to the contacts i originally gave them…doesn't take away and such.
Anyone got ideas/solutions on these 2 points?
thanks!!! http://www.thecrossingchurchnj.org
In His love & repair,